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Transform
your program into a world class Customer Feedback Program
Contact us for a comprehensive evaluation of your
Customer Feedback Program. You will receive a customized
report summarizing your program's current strengths and how
you can integrate best practices into your current program.
Books
 Beyond the
Ultimate Question: A Systematic Approach to Improve
Customer Loyalty
 Measuring
Customer Satisfaction and Loyalty (3rd Ed.)
Articles
The
True Test of Loyalty (Quality Progress Magazine)
Customer Loyalty 2.0 (Quirks Marketing Research
Review) |
Business Over Broadway ’s
2009 Customer Feedback Programs Award
 Business Over Broadway’s research has focused on identifying
how companies can improve their customer loyalty. Dr. Bob Hayes has identified
how companies can significantly improve their customer loyalty by adopting
specific best practices in their customer feedback programs. Using criteria
outlined in the book, Beyond The Ultimate Question, the B.O.B. Customer Feedback
Programs Award is designed to honor and recognize companies that
demonstrate best practices in their customer feedback program and adopt
innovative ways to improve the customer experience.
Business Over
Broadway is collecting nominations for this award through December 18th. Companies
who want to be considered for this award may submit their nomination using the
online form provided
here. In addition to their online form submission,
companies can submit supporting material in the form of a PowerPoint
presentation (10-page maximum).
Business Over
Broadway will review each nomination; each nomination will be evaluated with
respect to adherence to best practices across the following six components:
Strategy, Governance, Business Process Integration, Method, Reporting, and
Research. Multiple companies may be recipients of the Customer Feedback Program
Best Practices Award.
Important
Deadlines:
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Online nomination form completed and submitted: December 18, 2009
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Additional material in PowerPoint presentation (10-page maximum) emailed to
cfa@businessoverbroadway.com:
December 24, 2009
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Award Announcement: January 22, 2010
To apply for
the B.O.B. Customer Feedback Programs Award, complete and submit the online
nomination form by clicking the link below:
B.O.B. Customer Feedback Programs Award
Online Nomination Form
For more
information, read the FAQs or
email
cfa@businessoverbroadway.com.
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